A Career with Us
A challenging career. A 9-1-1 Telecommunicator is the first link from the Public and a vital link to the Responders.
Summary
The responsibility of the position is to receive and dispatch Public Safety calls for service, primarily through the 9-1-1 lines or other sources which may include radios, phone, and other sources. The telecommunicator is trained on Emergency and Non-Emergency Call Taking, Law Enforcement Dispatch, Fire Dispatch, Medical Dispatch, and other Non-Emergency Dispatch positions. Training usually takes 12-14 months. The telecommunicator must be able to process emergency 9-1-1 calls and other calls by paying attention to detail when obtaining and recording information, making split second decisions concerning the priority and nature of the incoming calls and assigning unit response in accordance with policies and procedures. This information is entered into a computer aided dispatch (CAD) system and must be relayed to responders in a concise and accurate manner using a radio system.
Requirements
- At least eighteen years of age.
- A citizen of the United States.
- A High School graduate or possess an equivalancy.
- Pass Background Check including Criminal History and Drivers License.
- Not have been convicted or pleaded guilty to or entered a plea of no contest to any felony charge or any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor or controlled substances.
- Not have been released or discharged under any other than an honorable or medical discharge from any of the Armed Forces of the United States.
- Able to Multi-task
- Typing minimum 30wpm
- Computer Skills
- Shift Work including Weekends & Holidays
- Organizational Skills Accurate & Precise
- Team Player
- Tactful & Courteous
- Good Geography Skills (knows our service area)
Qualifications
Qualifications include any combiniation of skills and/or experience.